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DESIGNER GOLD JEWELLERY

Be inspired by our unique selection of

DESIGNER GOLD JEWELLERY

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STUNNING RANGE OF DIAMOND JEWELLERY

Let sparks fly with our

STUNNING RANGE OF DIAMOND JEWELLERY

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EXCLUSIVE JEWELLERY PIECES

Browse our extensive range of

EXCLUSIVE JEWELLERY PIECES

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WEDDING RINGS

When two become one - discover our selection of

STUNNING WEDDING RINGS

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ENGAGEMENT RINGS

Express your love with our collection of

ENGAGEMENT RINGS

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frequently asked questions

Where is my order?

View the status of your orders on the My Account page. You will need to log in with your username and password.

AllThingsGold works hard to protect our customers personal and financial information from being used in a fraudulent manner. We undertake efforts to verify the security and privacy of all orders. For this reason, some orders might take a minimum of 24 hours before being approved. For additional assistance regarding your order, please contact us on 01246 38 38 36.

Why can't I apply a promotion code to my order?

Please check your order meets the criteria of the promotion code, this could include a minimum spend amount, a specified expiry date, or if the promotion code applies to specific items or categories. Promotion codes are case-sensitive, so please enter the exact code during checkout. If you still have an issue, please contact our Customer Service team.

How do I know if my order has been processed?

All successful transactions will receive a confirmation email within 30 minutes of purchase. If you have not received your confirmation email, please check your email spam or junk folders before placing your order again. If you still haven't received your email, please contact our Customer Service team on 01246 38 38 36 or email sales@allthingsgold.co.uk

How do I create a new account?

Just click 'Login / Register'; located at the top right of the website and then click 'Create Account'. Fill in your details and click 'Update'. Registration should now be complete, and you will receive a confirmation email shortly. Creating an account will allow you to create wishlists, submit product reviews, check prior orders and checkout faster.

How do I update my account details?

Just click 'Login / Register' or your name, located at the top right of the page to access the 'My Account' page. From here you can update your personal information, add addresses and credit card details as well as allowing you to review prior orders.

What’s my ring size?

To find your ring size, download our Ring Size Guide.

Remember that your left and right hands may be different sizes so be sure to measure the finger the ring will be worn on most.
Measure when your hands are warm, not cold. For best results, measure a few times in the middle of the day.
Ensure you also measure your knuckle so the ring will slide over it.
Please be aware that rings with a full shank might have to be ordered in a larger size than normal.

What if I need my ring re-sizing?

Some rings can be re-sized depending on the style and setting of the stones. In general, ladies rings are a size O and men's rings are size R. If a ring has to be re-sized it can take 5 - 10 business days.

Please check each product page for the size range available to purchase online.

What is AllThingsGolds diamond sourcing policy?

The story behind your gemstone begins long before you see it sparkle. It's as important to us as it is to you, we're committed to ensuring that our certified diamonds are conflict-free. We purchase them only from sources we know and trust - which means your Diamond will make you feel as good as it looks.

 

If you have any further questions relating to AllThingsGold and its policies, please email webmaster@allthingsgold.co.uk or call us on 01246 38 38 36.

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All Things Gold Limited 123 Saltergate Chesterfield Derbyshire S40 1NH COMPANY NO 9461639 VAT REG: 209381705