View the status of your orders on the My Account page. You will need to log in with your username and password.
AllThingsGold works hard to protect our customers personal and financial information from being used in a fraudulent manner. We undertake efforts to verify the security and privacy of all orders. For this reason, some orders might take a minimum of 24 hours before being approved. For additional assistance regarding your order, please contact us on 01246 38 38 36.
Please check your order meets the criteria of the promotion code, this could include a minimum spend amount, a specified expiry date, or if the promotion code applies to specific items or categories. Promotion codes are case-sensitive, so please enter the exact code during checkout. If you still have an issue, please contact our Customer Service team.
All successful transactions will receive a confirmation email within 30 minutes of purchase. If you have not received your confirmation email, please check your email spam or junk folders before placing your order again. If you still haven't received your email, please contact our Customer Service team on 01246 38 38 36 or email firstname.lastname@example.org
Just click 'Login / Register'; located at the top right of the website and then click 'Create Account'. Fill in your details and click 'Update'. Registration should now be complete, and you will receive a confirmation email shortly. Creating an account will allow you to create wishlists, submit product reviews, check prior orders and checkout faster.
Just click 'Login / Register' or your name, located at the top right of the page to access the 'My Account' page. From here you can update your personal information, add addresses and credit card details as well as allowing you to review prior orders.
To find your ring size, download our Ring Size Guide.
Remember that your left and right hands may be different sizes so be sure to measure the finger the ring will be worn on most.
Measure when your hands are warm, not cold. For best results, measure a few times in the middle of the day.
Ensure you also measure your knuckle so the ring will slide over it.
Please be aware that rings with a full shank might have to be ordered in a larger size than normal.
Some rings can be re-sized depending on the style and setting of the stones. In general, ladies rings are a size O and men's rings are size R. If a ring has to be re-sized it can take 5 - 10 business days.
Please check each product page for the size range available to purchase online.
The story behind your gemstone begins long before you see it sparkle. It's as important to us as it is to you, we're committed to ensuring that our certified diamonds are conflict-free. We purchase them only from sources we know and trust - which means your Diamond will make you feel as good as it looks.
If you have any further questions relating to AllThingsGold and its policies, please email email@example.com or call us on 01246 38 38 36.