If you are not at home, we will try later or leave you a card with instructions for collection. We will never leave a parcel unattended or with a neighbour. All packages will be plain wrapped or boxed for your privacy.
All items will be insured up to the point when you sign for them (UK Mainland). ALWAYS check your items immediately upon delivery, do not sign for anything if it is damaged as we cannot accept responsibility. All items are delivered first class recorded.
Like most products we sell, please allow 14 - 21 working days for delivery. If it takes any longer, we will inform you.
International orders may incur additional duties and taxes depending on their country. AllThingsGold is not responsible for customs and excise duties; this will be your responsibility so please be aware you will have to cover your countries import and duties taxes where relevant.
We are 100% committed to delivering first class customer care.
All our jewellery comes with a 30-day returns policy, if it doesn't tick all the boxes, then we can re-size, tweak, exchange or offer a full refund.
The item(s) must be returned in their original packaging, unworn and undamaged with all original documentation included. You are also responsible for costs associated with returning the item (please be aware that Insurance and recorded delivery are mandatory when returning any unwanted products).
Please use our contact form, email or call 01246 38 38 36 for any concerns.